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Pai-Shau Inc. and Pai-Shau LLC - Terms and Conditions

I. Ordering Online and Shipping Fees

At the end of the ordering process, you are invited to click on the ‘Pay’ button, which will confirm your order. Once your order has been transmitted to Pai-Shau you will receive an order summary by email.

The data registered by the Website in respect of an order will be conclusive proof of the whole of the transactions conducted between Pai-Shau and our customers. In the event of a dispute between Pai-Shau and a customer about an order made on the Website, the data registered by Pai-Shau will be conclusive proof of the details of the transaction.

If you do not receive a confirmation email within 24 hours of placing your order, please email [email protected]

When your order has been dispatched you will receive another email with the estimated time of delivery.

1. Order Limits

The Pai-Shau e-Store is for the use of non-professional customers, and the products offered on the Website are not for resale. Quantity limits may be placed on orders, items or customer account profiles.

If you are a professional retailer and are interested in being a Pai-Shau stockist, please contact us at [email protected]

2. Shipping & Delivery

Pai-Shau will not ship internationally. Orders made on the U.S. e-Store will only be shipped to U.S. mailing addresses, and orders made in the Canadian e-Store will only be shipped to Canadian mailing addresses.

Postage rates will be displayed in the currency of the e-Store which you are purchasing your products from, and are calculated based on delivery method chosen.

Orders are processed and shipped on business days only (Monday through Friday, excluding public holidays). Orders placed before 10:00 A.M. EST will be shipped same-day, and all other orders made after 10:00 A.M. EST will be shipped the next business day.

If an order is shipped via UPS, orders require a signature upon delivery. If you are not present to sign for your order, UPS will leave a notice for collection card with details of how to collect your delivery. To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave your order hidden at the address. 

Delivery times vary depending on shipping option selected.

Orders Shipped within the United States

Standard Ground Postal will be shipped through USA Post Office (USPS) and will be offered for a flat rate of USD$10.00, except for Hawaii, where the shipping rate depends on:

   (a) the weight and size of the order; and  

   (b) the location of the customer’s shipping address.

For selected Priority or Priority Express shipping methods, shipping rates will depend on:

   (a) the weight and size of the order;

   (b) the type of shipping method selected; and

   (c) the location of the customer’s shipping address.

Orders Shipped within Canada

Standard Ground shipments will be shipped by Canada Post. Shipping rates for Canadian orders will depend on:

   (a) the weight and size of the order; and

   (b) the location of the end-consumer’s shipping address.

II. Return Policy

Unfortunately, items purchased on the Website cannot be returned and/or refunded.

Furthermore, Pai-Shau sells its products indirectly to retailers (through distributors). As a result, we are unable to process returns for purchases made from any of our stockists. Should you wish to return any Pai-Shau product, please contact your place of purchase for a refund or exchange, according to the retailer's return policy. We advise that you always keep your receipt and check the retailer's conditions for return. 

III. Warranty Claim

Pai-Shau products should be free from defects. If your Pai-Shau product is defective, we will happily exchange it, free of charge. Refunds will not be considered. 

To exchange a defective item, please contact Pai-Shau customer service at [email protected] Proof of purchase and proof of defectiveness must be given to Pai-Shau. You may send us photos via email of the defective product, or send the item back to Pai-Shau. In cases where items will be shipped back to Pai-Shau, we will supply you with a return label.

Pai-Shau reserves the right to determine product defectiveness and to authorize the exchange. Unit packages or boxes may become damaged during shipping. Unless deemed at a “gift” these types of damages are not classified as a “product defect” and cannot be exchanged. If your unit package or box is a gift and was damaged during shipment, please contact us at [email protected]

IV. Re-Direction of Parcels

We are unable to redirect orders once products have been dispatched.

V. Product Availability

Pai-Shau offers of products and prices are valid as at the date they are displayed on the Website, but are subject to availability. Instructions concerning the availability of a product will be given at the time of order. In some circumstances, errors as to the availability of a product may arise especially in case of simultaneous orders of the same product by several customers. In the event that a product is not available after the placement of an order, you will be informed of its unavailability by email, and another product shown on the Website may be suggested as a substitute or you may wish to wait for your orders availability or cancel your order.

If you choose to cancel your order, you will be promptly refunded the purchase price on the credit card or PayPal account which was used to make the initial order. Pai-Shau accepts no liability for any claims or damages whatsoever in the event of stock outage or unavailability of products. Pai-Shau reserves the right to change the products displayed on the Website at any time, without notice.

VI. Problems With Delivery

You should check that your shipment is correct on delivery. If there are any discrepancies in your order when a product is delivered to you, you should note the nature of the discrepancy (i.e. open package or damaged goods), if possible, on the delivery notice, and sign the notice. If a product does not conform to your order or you are not satisfied with it, you may return the item or exchange it with the provisions set out in the Return Policy section outlined above.